We offer a 30-day Returns, Only items in their original condition and packaging for a full refund.

 

Just let us know via email luxearomachloe@gmail.com and post to -

Luxe Aroma By L&C, 10 Crossgates St, Larkhall, ML9 1DL

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.. 

 

If you are returning an item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

What if my items are damaged or Faulty?

(This must be reposted within 24 hours of receiving items)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Please ensure your items are packed securely, ideally in a box and/or with generous padded protection.

Contact us immediately with your order number, description of the issue and photos so we can resolve these issues.

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In some cases, we will not require you to send the items back to us and a full refund will be issued, however, in the case of products being faulty but not damaged- for example, if you believe you have been sent the wrong fragrance-  we may ask you to return the item to us to be assessed. If this is the case, a returns label will be issued to you and a replacement product or refund may be granted.

 

We DONT accept returns/exchange for:

- Prizes/Free Gifts

- Products you don't like the scent of

- Used or Partially used products

- Mystery Bags or Game nights (due to surprise nature)

- Products that the fees have been donated to a charity or good cause.

- Gift Cards or Subscriptions

- Cold Cups & Personalised items 

 

To complete your return, we require a receipt or proof of purchase. 

 

There are certain situations where only partial refunds may be granted (if applicable) 

 

Ive not received my refund?

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially cleared. 

Next contact your bank. There is often some processing time before a refund is posted.

 

 If you’ve done all of this and you still have not received your refund yet, please contact us at luxearomachloe@gmail.com